Privacy Policy of Savoir Beds

Savoir Beds Limited operates this website to inform you of the products and services we provide; this page informs you of our policies in regards to the collection, storage and use of your personal information. It is not necessary for you to provide us with any personal information in order for you to access the general information sections of the website.

Our Privacy Promise

Savoir Beds respects your concerns about privacy and follows strict procedures to ensure that your personal information is handled in a responsible manner. Any of your personal details will only be used by Savoir Beds and Savoir Beds’ selected franchise partners to ensure that we deliver an excellent service to you, and to process your brochure request and/or order.

Anonymous information which cannot be used to identify you:

This website uses cookies which helps to analyse the way the website is used and helps to improve the experience of this website, the cookies used only store anonymous information and cannot be used to identify you personally. Further information about cookies we use can be found in our cookie policy.

Personal information that you provide to us and what we do with it:

Brochure requests,
When you request a brochure from us then you are asked for personal information which allows us to post or email the requested information to you, this will be your name, address, and contact information. If you have provided a telephone number or email address then we might contact you to check that you have received the information required and whether you have any queries. When you request a brochure, you have the option at that stage to opt-in to receive further Savoir information which we think you may be interested in. If you decide at a later stage that you no longer wish to receive further information from us, you will be offered an opt-out method at every opportunity.

When you purchase something from this website,
When you purchase an item using this website you may be asked for personal information so that we can check the details of the order, process the sale and arrange a delivery to you. When you purchase, you have the option at that stage to opt-in to receive further Savoir information which we think you may be interested in. If you decide at a later stage that you no longer wish to receive further information from us, then you will be offered an opt-out method at every opportunity.

When you purchase something from one of our showrooms,
When you purchase an item from us you may be asked for personal information so that we can check the details of the order, process the sale and arrange a delivery to you. As you have visited one of our showrooms and purchased an item, then we think you may be interested in further marketing information from us and we add your details to our mailing list. If you decide at a later stage that you no longer wish to receive further Savoir information from us, then you will be offered an opt-out method at every opportunity.

25 year Guarantee
To register for the 25 year guarantee for your Savoir Bed, you are required to use an online form which will collect your name, address and contact information. This information will be held to ensure that, in the event of a claim against the guarantee, we can identify you and your Savoir bed. In order for us to validate your guarantee for 25 years, then your information will be securely held in our database for that time.

Do we share your personal information with third parties?

Savoir Beds own, operate and control showrooms in multiple counties. Some showrooms however are not owned by Savoir but are run on a franchise basis. We have very strict selection criteria when deciding which franchise owner can operate in which country to ensure that our company is properly represented; your personal data security is one of those strict criteria. When you select a brochure from us, then depending on which country you live your personal details may be shared with the specific franchise in that country so they can send you the information you require. Your information will only be shared within that specific country franchisee (so if, for instance, your home address is in Taiwan, your personal details will only be available to the franchisee in Taiwan).

When we decide to send a marketing email to you, we use an email solution provided by a third party; the email solution we use is provided through mailchimp and their secure servers are based in the USA. In order to use our email solution we transfer your name, email address and purchase history onto their secure servers. If you unsubscribe from email marketing then your details are removed from our email solution and our database.

When we store your personal information it is securely held within our database or our email solution; your personal information will never be sold-on or traded to other third party marketing companies. We may be required to provide your details to a third party if we have a legal obligation to do so.

How to remove your personal information from our database?

If you have received email marketing from us and wish to be removed from our list, then we provide a simple unsubscribe process on every marketing email. You will need to click the link provided and then follow the unsubscribe process. If we have sent you something in the post and wish to be removed from a postal mailing list, then please contact us on + 0044 (0)20 8838 4838 or by emailing info@savoirbeds.co.uk and we will remove your details from our database. When emailing us please put ‘unsubscribe’ in the subject field.

Further questions?

If you have further questions regarding our privacy policy or the way we use your data, then please email info@savoirbeds.co.uk or phone us on + 0044 (0)20 8838 4838.

Savoir Beds Limited, 1 Old Oak Lane, London, NW10 6UD, UNITED KINGDOM
Savoir Beds Limited is registered in England & Wales, Company No. 0339 5749.